Summerfield Farm Terms and Conditions
Bookings are subject to the following terms and conditions as agreed to at the time of booking.
• A contract between you (guest) and us (owner) will come into existence when we receive payment of deposit and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms and conditions may lead to termination of the contract and loss of booking.
• A non-refundable deposit of £350 of the holiday price is payable at the time of booking. Bookings made less than eight weeks before your arrival date must be accompanied by the full amount of the holiday charge. If you choose to add the optional insurance to your online booking (provided by an outside company, not Summerfied Farm personally) Then due to the policy of the insurance provider the holiday must be paid for in full at the time of booking.
• The balance must be paid so as to arrive no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent. We will give 5 working days leniency over the due date before pursuing a cancellation action.
• All cancellations must be immediately notified in writing using the available contact information in this document, or through the online system. If you cancel your holiday more than eight weeks before it is due to start, then your deposit will be forfeit. If you cancel less than eight weeks prior to the holiday, then the full balance remains due and is not refundable.
• We STRONGLY advise that you take out comprehensive travel insurance. If you choose not too then you accept responsibility for any loss you may incur due to your cancellation. You can choose to add insurance with our partnership insurance company through our online booking, or you can source your own provider.
• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will offer replacement dates or refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• The number of persons using the accommodation at any time must not exceed the agreed upon total at time of booking, and only those people listed on the booking form can occupy the cottage or mobile home. We reserve the right to terminate the booking without notice and without refund in case of breach of this condition.
• Bookings cannot be accepted from persons under eighteen years of age
• We (the owner) reserve the right to refuse a booking without giving any reason.
• We or our representative reserve the right to enter the accommodation at any time to undertake essential maintenance or for inspection purposes.
• Tenancies normally commence from 4pm unless otherwise agreed and guests are required to vacate the accommodation by 10am on day of departure for them to be thoroughly cleaned prepared for incoming guests. We ask that you leave the accommodation in a neat and tidy manner, clear any dishes from the sink, strip any bedding and place in the provided laundry baskets and empty bins on your departure. This is all within guidance for Covid-19 hygiene purposes and to help keep check in times at a reasonable hour for everyone.
• Smoking anywhere on the premises will result in immediate termination and forfeiture of all payments. This must be strictly adhered to0 and any damage or extra cleaning caused by pets or smoking will be at the expense of you. Pets are permitted but must be stated on your online booking and carry a standard cleaning charge of £40 per pet. Max 2 dogs per cottage. If a dog is not booked in but part of your holiday party then the necessary charges still apply and must be paid on arrival.
• We do not allow the use of candles or open flames in the cottage under any circumstance. The log burner has the facilities set in place for use. Should a fire occur in your cottage due to negligence of this condition then you may be liable for any or all damage costs as a result.
• Damage to property- Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so we can take appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave as we keep spares of certain things. Accomodation will be inspected at the end of the holiday and you may be charged for any loss or damage found that wasn’t reported.
• You, the guest, are agreeable to a £250 damages bond on booking. Our secure booking system will hold card details for this purpose. This will not be taken from your card unless there are clear damages to the property or its contents on your leaving date. We, the owners reserve the right to take any financial amount up to and including this amount with proof of the cost via quote or receipt.
• Please lock all doors and close windows when the accommodation is unoccupied.
• We (the owner) reserve the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. This will be taken from your damages bond if necessary.
• Please note that although our cottages provide an access service, they are self catered properties. We are NOT a personal care facility and do not provide personal care on site ourselves. We can direct you to local companies for personal care assistance if you need this service. As the owners we are not insured to assist with personal care or areas of moving and handling in any way, any request for us to do so will unfortunately have to be denied.
• We do not provide emergency assistance 24/7. We, the owners, do have a private residence on site, however we may not be on site all the time. The business number is your emergency contact if there are physical problems with your property such as water or electricity issues. NON-EMERGENCY issues will not always be immediately responded to, although we endeavour to respond within 24hours. If we, the owners are due to be offsite overnight, then you will be informed and if needed another emergency contact number will be provided to you.
• You, the guests, are solely responsible for the use of access equipment for the duration of your stay. The owners are not insured for care work or handling your client/family members and therefore cannot assist with any usage of equipment. It is therefore expected that at least one member of your party has the knowledge in using any access equipment that has been booked out for your stay, or hired care workers that you, the guest have employed for your stay.
• In the case of any of you, the guests, care party falling ill and in need of an ambulance or emergency care, then you, the guests, are responsible for contacting emergency services. Helpful numbers are provided within the property information folder.
• Please note that in the event any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you. We strongly advise that keys are left in the lock boxes provided when away from the property to avoid loss.
• The client may in no circumstances re-let the property
• The internet connection is available (at no extra cost) subject to technical availability.
• All inventory must remain in the property it was in and not be taken to another property
• Children under 18 must be supervised by their parents/guardians at all times.
• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the other persons named on a booking may impair the enjoyment, comfort, or health of others.
• Any problem or complaint which the client may have concerning their holiday must be reported to us (the owner or representatives) and we will endeavour to put matters right. Any complaints not reported to us at the time or within one week of check out after the client has left the premises will not be considered by the proprietor.
• We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
• This property is privately owned and is also our home in which we have a young family. We expect all guests to treat the property with the same respect that they would with their own house, as well as respecting our private residence within the site. Areas marked as private are not open to guests or pets, failure to respect this condition could result in trespassing charges.